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08Monitoring · Helpdesk · SLA
Managed IT Services
Scheduled maintenance and support on subscription, so problems surface before they interrupt you.
Typical duration
Monthly subscription
Site visits
Monthly or quarterly
Response time
Per the agreed SLA
Periodic documents
Monthly incident report
What the scope covers
Device monitoring
Switch, firewall, access point and server status watched continuously.
Scheduled maintenance
Periodic visits for cleaning, updates and physical inspection.
Helpdesk
A single reporting channel with an agreed response time.
Asset management
Device inventory, warranty dates and a replacement plan.
Periodic reporting
Incident summary and improvement recommendations each period.
How we run it
01
Site survey
02
Design & quote
03
Install & testing
04
Handover & support
What you get at the end
01Full device inventory with warranty dates
02Incident report with resolution times
03Hardware replacement recommendations
04A single helpdesk channel
What most often goes wrong
Network hardware rarely dies outright; it degrades. Regular monitoring catches the symptoms before they become an outage.